Global Business Services Malaysia Strategy 2022-2027 Mid-Term Report
The purpose of this report is to present a mid-term review of Malaysia’s GBS industry,
capturing industry updates, recent developments, emerging challenges, and areas of strategic realignment.
It provides policymakers, investors, service providers, and ecosystem stakeholders with a clear view of the sector’s current trajectory. By consolidating evidence and stakeholder perspectives, the report highlights both opportunities and risks, ensuring that Malaysia’s
GBS industry remains competitive, resilient, and aligned with its 2027 strategic targets.